the hostorian (& his reviews!) » Pennsylvania http://www.hostorian.com Hostorian (n): A person who is an authority on hosts and who studies them and writes about them Thu, 28 Apr 2011 08:14:55 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 1&1 Internet Inc. – Consumer complaints and comments, facts, and company profile http://www.hostorian.com/1and1-internet-inc/ http://www.hostorian.com/1and1-internet-inc/#comments Sat, 20 Dec 2008 11:22:10 +0000 Hostorian http://www.hostorian.com/?p=12
  • 1&1 Internet UK – Consumer complaints and comments, facts, and company profile
  • Apollo Hosting – Consumer complaints and comments, facts, and company profile
  • Bluehost – Consumer complaints and comments, facts, and company profile
  • Jumpline Web Hosting
  • ImHosted Web Hosting Company
    • ]]>

    Summary

    1&1 claim to be the world’s number 1 web host and the fastest growing web hosting company. According to their “About 1&1″ page, 1&1′s global community is 7.46 million people strong with 2,500 new customers signing up every day.

    Website: Click here to go to the official 1&1 Internet Inc. website

    Quick Facts

    • Number of domains: 9.82 million registered domains, and over 2.7 million websites
    • Services: Domain registration, Email hosting, Linux hosting, Microsoft hosting, VPS hosting, Managed Server hosting, Root Server hosting, Windows Server hosting, “eShop hosting,” Microsoft Sharepoint hosting
    • Location: Chesterbrook, Pennsylvania, USA
    • Guarantees: 60-day money back guarantee, 99.99% uptime, no hidden charges
    • Contact information: Call 1-877-GO-1AND1 (1-877-461-2631). Or visit the contact page on their website.

    Click here to go to the official 1&1 Internet Inc. website

    Products & Services

    Domain registration, Email hosting, Linux hosting, Microsoft hosting, VPS hosting, Managed Server hosting, Root Server hosting, Windows Server hosting, “eShop hosting,” Microsoft Sharepoint hosting

    Click here to go to the official 1&1 Internet Inc. website

    Hostorian’s Review

    Performance

    1&1 Internet’s performance, according to customer reports found all over the web, is not too impressive. Several people report long downtimes, some even up to five days!

    While they do have impressive hardware and connectivity, they host SO many websites, it’s apparently taking a toll on performance.

    Well, that might be the reason, or it could be something else, but a prospective customer would be better advised to look for another web host with better performance records.

    Features

    They do offer an impressive array of features, but then, so do most web hosts these days.

    Oh wait! Actually, there are quite a few web hosts that offer MORE features than 1&1 Internet does. For example, these days, several web hosts offer unlimited domains on a single shared hosting account. But the marketing angels at 1&1 only offer from 1-5 domains on a single shared hosting account, depending on your account type.

    With the exception of a couple of features, most features can be classified as either something that everyone offers, or something that no one needs. Methinks someone at 1&1 Internet Inc is just trying to bloat the feature list.

    We don’t want features we don’t need. We want more value, better hosting, better performance, and better service.

    Support and Customer Care

    One word: Crooks!

    Several people complain about 1&1 Internet Inc. continuing to charge their credit cards long after they cancel their accounts with them. Getting a refund may not be impossible, but it’s close. Be prepared to file a complaint with your credit card company AND change your credit card if you want to avoid getting rebilled.

    I have also read accounts of 1&1 Internet Inc’s customer service people yelling at customers, calling them names, and hanging up on them.

    In case a customer’s credit card fails to authorize for some reason, they send it to a collection agency before even contacting the customer to remedy the situation. This is very strange, considering it would be a lot cheaper and quicker for them to just inform the customer that there is a problem, and ask them to update their billing information. Not to mention the PR suicide they are committing.

    Cons

    1. Horrible customer service and rude customer service people.
    2. A big portion of the customer support is outsourced to a non-English speaking country, which makes understanding them difficult.
    3. Performance is very bad, and customers frequently experience downtime, despite their 99.99% uptime guarantee.

    Click here to go to the official 1&1 Internet Inc. website

    Actual Customer Feedback

    If you are thinking of purchasing from 1&1 don’t do it! – Louis Lang

    Filed complaint with Better Business Bureau. They already have and Unsatisfactory rating there. – Owner ( customerservice at clean-fill-wanted(dot)com )

    My site has been down for 3 days with no support from 1and1 at all. Nobody will tell me what is going on. This company should be avoided at all costs. My site was intermittently down for 2 weeks prior to that. Please Please someone start a class action lawsuit. Google 1and1 and see millions of negative messages regarding 1and1. – Steve Tarnowski

    1 and 1 is horrendous in every way! After transferring a domain to them and receiving confirmation from them that the transaction was completed, they sold the name to someone else without letting us know. They continued to bill us of course, and didn’t even give the promised and advertised promotional discount. This national campaign for the site lost hundreds of thousands of dollars, and they have still not corrected their mistake. The Better Business Bureau and Pennsylvania Attorney General’s office are investigating them, and so is the media. As an investigative journalist myself, I have been sharing my story with the print and broadcast community and my colleagues who are realizing how poorly this company conducts business. Hundreds of emails gone unanswered, phone calls dropped with no resolution, no support at all, and ethical issues are just the tip of the 1 and 1 iceburg. Caveat emptor! – Kelly

    Click here to go to the official 1&1 Internet Inc. website

    Verdict of This Review

    Not impressive at all. Stay away from this company at all costs. In fact, if you don’t like someone, send them over to 1&1 for hosting their websites. Not recommended, if you are thinking of hosting your own sites with them.

    Rating: 1 out of 5

    Click here to go to the official 1&1 Internet Inc. website

    Related posts:

    1. 1&1 Internet UK – Consumer complaints and comments, facts, and company profile
    2. Apollo Hosting – Consumer complaints and comments, facts, and company profile
    3. Bluehost – Consumer complaints and comments, facts, and company profile
    4. Jumpline Web Hosting
    5. ImHosted Web Hosting Company

    ]]>     http://www.hostorian.com/1and1-internet-inc/feed/ 17