The Hostorian (& his Reviews!)

Several customers of Apollo Hosting have posted their reviews of their service. Most of them have reported negatively about their performance, uptime, etc. People report that their servers are frequently down, and at least one person has reported their site being down for a whole day. Another person reported their site being down at least once every week.

I wonder how many people take advantage of their 99.99% uptime guarantee, and if they don’t, why not.

Site speeds are also reported to be on the slow side. All in all Apollo Hosting does not score high on performance.

Apollo Hosting offers a wide variety of features to cater to every need, budget and technical requirement. If you want any additional features not included in one of their core packages, you can always pay a bit extra to get them. This lets you totally customize the feature set if you want.

However, other web hosting companies offer more disk storage, more bandwidth/data transfer, and more domains on a single account.

Their technical support is based out of their headquarters in Austin, Texas, and is completely in-house. This means no more struggling with foreign accents or trying to get your point across to someone with English as a second language.

In addition to this, Apollo Hosting provides a lot of options to help you with your support issues. There is a pre-sales FAQ, a collection of quick start guides, knowledgebase articles, video tutorials, online manuals, forums, help desk, live chat, and phone support to assist you in every way they can.

Their contact number and a live chat button are available from every page on their site, making it easy to get in touch with them, should you have any issues.

All that said, it is really difficult to get a meaningful response from them, especially if you run into a challenging technical problem. The live chat support personnel will usually ask you to get a support ticket, which makes you wonder why they are there in the first place.

The fact that their telephone support is not outsourced is both an advantage and disadvantage in that though you are spared the trauma of struggling through foreign accents of non-native speakers, they can only afford to employ a limited number of support people, causing long wait periods for telephone support.

On the bright side, their manuals, tutorials, and articles are really good, and if you are not afraid of getting your hands dirty managing your sites yourself, Apollo Hosting can be a very good choice for you.

1. A lot of features are offered at an extra price, and are not included in the package price. These prices are all clearly mentioned though, both on the package details page and the plan comparisons pages, so you will have a clear idea of what you would be paying before you purchase their services. Also, extra cost usually means they will spend additional resources to make sure everything runs smoothly, which is ultimately more important for a business than a few dollars per month. In addition, this pricing scheme means that those who don’t need the extra feature can pay less.
2. Their prices are slightly higher than other hosting companies. But this also means better hardware, better network and server performance, and better support, so it’s all worth it, if you think about it.
3. Customer support is not as good as some of the other hosting firms.