Summary
1&1 claim to be the world’s number 1 web host and the fastest growing web hosting company. According to their “About 1&1″ page, 1&1′s global community is 7.46 million people strong with 2,500 new customers signing up every day.
Website: Click here to go to the official 1&1 Internet UK website
Quick Facts
- Number of domains: 9.82 million registered domains, and over 2.7 million websites
- Services: Domain registration, Email hosting, Linux hosting, Microsoft hosting, VPS hosting, Managed Server hosting, Root Server hosting, Windows Server hosting, “eShop hosting,” Microsoft Sharepoint hosting
- Location: 1&1 Internet Limited, Aquasulis House, 10-14 Bath Road, Slough, SL1 3SA, UK
- Guarantees: 60-day money back guarantee, 99.99% uptime, no hidden charges
- Contact information: Call 0871 641 21 21. Or visit the contact page on their website.
Products & Services
Domain registration, Email hosting, Linux hosting, Microsoft hosting, VPS hosting, Managed Server hosting, Root Server hosting, Windows Server hosting, “eShop hosting,” Microsoft Sharepoint hosting
Hostorian’s Review
Performance
Several customers of 1&1 Internet Ltd. UK have posted their reviews of their performance. Most, if not all, have a negative review of their performance.
From horror stories of how their servers seem to be down intermittently to how everything is slower than a drugged tortoise on occasions, the impression we get is not good.
Of course, some people report good things too, but it does shake your confidence in them overall.
Features
This is probably the only good thing about 1&1 Internet Ltd. UK and their web hosting packages. They are loaded with features.
But then so is every other hosting provider. 
In fact, most hosting providers let you host more domains in a single account.
They offer about £400 worth of software for free with their web hosting packages, and you can also get RatePoint for free with select business packages. You get 100 business cards for free when you sign up for their 1&1 Home package.
Support and Customer Care
Support and customer care seems to be a joke, in the words of many of their customers (who are now ex-customers and very happy about it). Some people switched hosting providers solely because of 1&1 Internet UK’s poor customer support.
In fact, they put you on hold for such long periods that it might be worth getting a speaker-phone just so you can continue doing other work while you are waiting for someone to answer the phone.
Not just that, it’s a battle to get them to understand the problem, and an even bigger battle to get them to solve it in a timely manner.
Cons
- Canceling your account with them is very difficult, and requires you to fax a signed copy of your application to them.
- Support is outsourced to a non-English speaking country, and not only is the accent difficult to understand, the support staff doesn’t seem to be competent either.
- Because of their low prices, they are forced to share the same server among a lot of sites, and as a result the site performance is not up to the mark. Speeds are slow, and uptime is not good either.
Actual Customer Feedback
Awful, awful, awful service. Avoid these people like the plaque. I have customers who have registered domain names with one and one and releasing them to (better) other suppliers is a nightmare with .coms. The helpline is some far off country and the operators are difficult to understand especially when you require technical assistance.
Consequently my customers 1and1 domain and email account has NOT been running for 2 weeks. – Paul
Have now 6 domains with 1and1 uk and am very happy with the customer service and uptime, cant fault them yet – James Brabyn
I have bought an eshop from them and all I have to say is their online based program is so slow and you can not use any other things, they say you have 500mb but they don’t let you upload any thing to your space by any ftp or program other than their eshop which means you can only upload certain image files and that it.
Their customer service were alright in the begining but now no answer what so ever for a month or non at all for some of my posts.
I have to mention if you really want to go into truble then they are good at it. – Parkook
Verdict of This Review
Everything about 1&1 Internet Ltd. UK hosting is bad. May be a bit useful for registering cheap domains, but not good for hosting sites. Not recommended at all. Avoid at all costs.
Rating: 
