Jumpline Web Hosting

May 14, 2010 by     4 Comments    Posted under: Web Hosting Reviews

Summary:

Jumpline web hosting has two great offers apart from their regular offers – a two year FREE shared web hosting account (click here) and a six months FREE VPS hosting account (click here). (These offers are not available on their regular pages.)

The company was founded in 1997 and has been providing reliable web hosting services to several thousands of customers since then.

Quick Facts About Jumpline:

  • Number of domains hosted: Over 100,000
  • Services: Domain name registration, shared hosting, VPS hosting, bare metal hosting, dedicated server hosting, managed server hosting, and even custom hosting solutions for you
  • Location: Columbus, Ohio (USA)
  • Guarantees: 30-day money back guarantee, 100% uptime, under 4-hour support ticket resolution, daily backups
  • Contact information: Call 1-800-651-2028 (toll free), or 00+1+614-859-1170 (international), or visit their contact page

Products and Services By Jumpline Web Hosting:

Domain registration (at $9.95), Shared hosting (starting at $7.95/month), Virtual Private Server (VPS) hosting (starting at $27.95/month), Bare Metal Hosting (starting at $59.95/month), Dedicated Server hosting (starting at $99.95/month), and even custom hosting solutions.

They also have a two year FREE shared web hosting account (click here) and a six months FREE VPS hosting account available (click here). These offers are not available through their regular website and you need to click the above links to see them.

Hostorian’s Jumpline Review:

Jumpline’s Performance

Jumpline has a really impressive infrastructure to boast of. They have multiple Tier 1 providers for bandwidth and IP services, providing reliable connectivity and round the clock monitoring. They take all these providers and blend them into a single handoff thereby providing a superior performance.

They have a 100% uptime service level agreement (SLA), which is possible due to their advanced physical and logical network architecture, six-carrier blend and fault tolerant cores. Factor in redundant cores, redundant power, and daily backups, and what you get is a state of the art high performance data center, virtually guaranteeing that your site is never down.

They get an excellent rating for performance and uptime.

Features of Jumpline web hosting

Jumpline web hosting doesn’t really offer a rich feature set. Most of their products and services are a bit expensive compared to other web hosts, and the feature set they offer is really lackluster in comparison. They don’t even offer a free domain with their shared hosting account, which most hosting providers do these days.

They do let you choose your control panel though (cPanel or Parallels Plesk Panel), and you can switch from one control panel to another and vice versa as you wish.

Jumpline’s Support and Customer Care

Their customer  support is simply fantastic, according to most people who have reported about it on the Internet. They have a US based call center, which means no more struggling with foreign accents and timely resolution of issues. An in-house customer support facility also means problems can get sorted out quicker than if it was outsourced to a third world country in a different time zone than the rest of their staff. They claim a 1-hour average time for support ticket resolutions and 24/7/365 customer support.

All in all, great customer support! They do lack online chat support though, which is a must if you want to ask quick questions before you decide upon a particular web host.

Pros

  • In-house customer support staff (US based), so you don’t have to deal with call centers in third world countries with accents you don’t understand.
  • Great customer support with awesome resolution times. They respond to your emails within a couple hours at the most.
  • Extremely good performance and reliable hosting
  • Great prices for dedicated and VPS hosting.
  • If you want to experience their level and quality of service, you can give them a try before committing. Click here to get a shared hosting account for free (two years!), and click here to get a VPS account for free (six months).

Cons

  • Their shared hosting plans are a little expensive compared to other shared web hosting providers, but when you consider the high speed connectivity and almost 100% uptime, it may be worth it for your business. Besides, they do offer a free two year shared hosting plan for you to check them out.
  • You need to install the applications yourself. But this is easily taken care of by their robust and extensive documentation for everything. And if you need more help, you can always reach their customer support staff 24×7.
  • They don’t offer a lot of features and limited amount of bandwidth and disk space compared to other web hosts.

Actual Customer Feedback About Jumpline Web Hosting:

Terrible customer service. Always playing the blame game and never taking responsibility for their service issues. I’d recommend staying far, far away from this company.sp ( sibyl2(at)yahoo(dot)com )

I have been a customer of Jumpline.com for about 9 years. I have seen other companies come and offer better deals but one thing has kept me a loyal customer to them, a 800 number that I can call and get someone. I am a reseller through them and have over 30 websites. I am extremely satisfied with Jumpline.com service, support and applications. The only thing that i wish they offered is the ability to host my own server. I HIGHLY recommend them.Alexander ( ah5890 at aol dot com )

They are the best free hosting server you can get (like a dedicated server at no cost). They do not charge you, but you need to add the credit card number.Anonymous

These guys have incredible up time and great customer supportChad Brosious

Verdict Of This Jumpline Web Hosting Review:

Although Jumpline web hosting does seem a little expensive and lacking in features, they more than make up for it by offering two free years of shared web hosting and six free months of VPS hosting. A great customer service, 100% uptime SLA, and redundant power supply, redundant cores, high speed connectivity and their attention to a lot of small details make this a web host that can be trusted to host your website.

Verdict: It’s OK to host your website with Jumpline web hosting.

4 Comments + Add Comment

  • I very much liked reading your site. Great posts! Please keep posting such great cotent.

  • I had the same problem as you. My webhost at the time wanted to squeeze me off of their server and upsell their VPS package. You can actually find reliable and affordable virtual private server hosting for cheap. When this happened to me a few years back, I used and nver looked back. 24 x 7 USA support, USA based, only $12 per month. Good luck!

  • […] Read the full Jumpline review […]

  • Never heard of these guys before but it might be hard to pass up that free hosting offer!

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