Bluehost Review. Consumer complaints and comments, facts, and company profile

Jan 8, 2009 by     4 Comments    Posted under: Web Hosting Reviews

Summary

Bluehost is one of our recommended web hosts. They have been around since 1996, and currently host over 750,000 web sites. They provide professional web hosting plans that include all the features one can possibly want, and at the best possible price. From top-notch support (I personally have seen answers to my support requests within minutes) to great service and features, there is everything to like about Bluehost, and nothing to dislike, from my personal experience.

Why I’m so impressed with them: Among other things (read below for more), I once sent an email to their CEO Matt Heaten, just to see what happens. I got back a personal reply from him! Now look. It’s not like Bluehost is a company running out of someone’s basement or anything. They host 750,000+ websites with them! So the CEO replying back to an unknown person is a BIG DEAL, as far as I am concerned. It shows how much he cares about his customers. This is reflected in everything that the company does. They keep improving their technology, their packages, their support system, and everything else.

Website: Click here to go to the official Bluehost website

Quick Facts

  • Number of domains hosted: Over 750,000
  • Services: Shared hosting (at $6.95/month) with free set-up, no hidden fees, domain included, unlimited disk space, unlimited domains and sub-domains, unlimited data transfer, and support for almost every script you can imagine
  • Location: Provo, UT (USA)
  • Guarantees: 30-day money back guarantee, highest uptime, no hidden fees, free domain for life
  • Contact information: Call (888) 401-HOST, (888) 401-4678, or visit their contact page.

Click here to go to the official Bluehost website

Products & Services

Shared Linux hosting (at $6.95/month) with free set-up, no hidden fees, domain included, unlimited disk space, unlimited domains and sub-domains, unlimited data transfer, and support for almost every script you can imagine.

Hostorian’s Review

Performance

While Bluehost does tend to oversell like every other web hosting company out there, they have tried really hard to not let that affect the overall performance of the servers. Judging from the feedback by other people who host their sites with Bluehost, and other reviews (and my own personal experience), they’ve just got to be one of the better performing hosts in the shared web hosting space.

With the rapid growth that Bluehost has been experiencing in the recent past, they have constantly been upgrading their bandwidth as well as servers and data centers to keep up with the increasing demand.

Overall, they seem very reliable for hosting serious websites.

Features

The number of features offered by Bluehost just boggles the mind – unlimited storage, unlimited domains and sub-domains, unlimited data transfer, drag and drop site-builder, support for 100 databases, e-commerce support, several plug-in scripts and shopping carts, blogs, forums, wiki, multi-media support, and so many other things, it just boggles the mind.

They offer almost everything you would want from a Linux web hosting service – cPanel (the best hosting control panel), fantastico support, .htaccess customization, custom php.ini files, and more. They even allow shell access (SSH), and have DDOS protection and power backup and complimentary site backup services.

Support and Customer Care

Here again I can speak from personal experience. Their support is unlike ANYTHING I have ever seen. They are the best!

I have received answers to my questions within minutes of sending emails to their support no matter what the time was. And the biggest surprise (!) was that the support person used to actually read my email and give me exactly the answer I needed!

They even helped me with a problem I had with a PHP script I had installed on one of my websites.

Not surprisingly, they have won several awards for customer support. And why not, when they take such good care of their customers.

Click here to go to the official Bluehost website

Actual Customer Feedback

Used bluehost for 2 years now. Always up, good customer service, and good value. – g torregrassa

They are definitely WELL worth the $6.95 per month and even more! I’ve been very impressed with their service, speed and features. The uptime could be a bit better, but I’m guessing it’s about 98%. Just a few unannounced outages over the year. Overall, I couldn’t be more stoked about a Web host. I run 30k unique users and about 20gb of monthly bandwidth no problems! – Jason Mitchell

I’ve been with Blue Host for one year now. They are the BEST! Best overall and best value. Outstanding customer service. The company is always making improvements AND they are HONEST. A novice might find it a little challenging to figure everything at first, but once you do the number of features is unbeatable. – Brad

Bluehost is amazing. Their service is really amazingly outstanding. They go well beyond what is required and are always eager to help. – Amit

I have been with Bluehost for over 5 years and as a web designer, appreciate a good host. I recommend Bluehost to all my website clients. I have worked with many different hosts and have not found one yet that I liked more than Bluehost. – Chantal

I have been with bluehost for over a year, and have not had a single hick up, i am running 3 domains. Whenever i have needed help their support has been able to promptly help me. – Isaac Witton, Australia

Click here to go to the official Bluehost website

Verdict Of This Review

Bluehost beats almost every other web host in the Linux shared hosting space. Unbeatable pricing, unmatched features, what more could one want?

Highly recommended!

Rating: 5 out of 5

Click here to go to the official Bluehost website

4 Comments + Add Comment

  • I love Bluehost! They make others look like poo hosts!

  • […] Read the full Bluehost review. […]

  • Hi! Thanks for this great share! I hope you will post more in the future… 🙂

  • Excellent Bluehost review. I have just started using them and am please so far. They even have a quick install for WordPress. Perfect as I am a work at home blogger!

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