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Apollo Hosting – Consumer complaints and comments, facts, and company profile

Apollo Hosting – Consumer complaints and comments, facts, and company profile

Jan 6, 2009 by     4 Comments    Posted under: Web Hosting Reviews

Summary

Apollo Hosting hosts over 165,000 domains since 1999. They provide reliable and affordable website hosting services for business, ecommerce, reseller and personal use with all the tools you need for a successful website.

Website: Click here to go to the official Apollo Hosting website

Quick Facts

  • Number of domains hosted: 165,000
  • Services: Business hosting (starting at $6.96/month), Personal hosting (starting at $6.96/month), Windows hosting (starting at $13.96/month), and Dedicated hosting (starting at $99.95/month)
  • Location: Austin, Texas (USA)
  • Guarantees: 30-day money back guarantee, 99.9% uptime guarantee, price freeze guarantee (for dedicated server hosting)
  • Contact information: Call 1-877-525-HOST (4678), or visit their contact page.

Click here to go to the official Apollo Hosting website

Products & Services

Business Hosting: Virtual Private Server (VPS) hosting, Shared web hosting – Linux, Shared web hosting – Windows, Dedicated hosting – Linux, Dedicated hosting – Windows, Reseller hosting

Click here to go to the official Apollo Hosting website

Hostorian’s Review

Performance

Several customers of Apollo Hosting have posted their reviews of their service. Most of them have reported negatively about their performance, uptime, etc. People report that their servers are frequently down, and at least one person has reported their site being down for a whole day. Another person reported their site being down at least once every week.

I wonder how many people take advantage of their 99.99% uptime guarantee, and if they don’t, why not.

Site speeds are also reported to be on the slow side. All in all Apollo Hosting does not score high on performance.

Features

Apollo Hosting offers a wide variety of features to cater to every need, budget and technical requirement. If you want any additional features not included in one of their core packages, you can always pay a bit extra to get them. This lets you totally customize the feature set if you want.

However, other web hosting companies offer more disk storage, more bandwidth/data transfer, and more domains on a single account.

Support and Customer Care

Their technical support is based out of their headquarters in Austin, Texas, and is completely in-house. This means no more struggling with foreign accents or trying to get your point across to someone with English as a second language.

In addition to this, Apollo Hosting provides a lot of options to help you with your support issues. There is a pre-sales FAQ, a collection of quick start guides, knowledgebase articles, video tutorials, online manuals, forums, help desk, live chat, and phone support to assist you in every way they can.

Their contact number and a live chat button are available from every page on their site, making it easy to get in touch with them, should you have any issues.

All that said, it is really difficult to get a meaningful response from them, especially if you run into a challenging technical problem. The live chat support personnel will usually ask you to get a support ticket, which makes you wonder why they are there in the first place.

The fact that their telephone support is not outsourced is both an advantage and disadvantage in that though you are spared the trauma of struggling through foreign accents of non-native speakers, they can only afford to employ a limited number of support people, causing long wait periods for telephone support.

On the bright side, their manuals, tutorials, and articles are really good, and if you are not afraid of getting your hands dirty managing your sites yourself, Apollo Hosting can be a very good choice for you.

Cons

  1. A lot of features are offered at an extra price, and are not included in the package price. These prices are all clearly mentioned though, both on the package details page and the plan comparisons pages, so you will have a clear idea of what you would be paying before you purchase their services. Also, extra cost usually means they will spend additional resources to make sure everything runs smoothly, which is ultimately more important for a business than a few dollars per month. In addition, this pricing scheme means that those who don’t need the extra feature can pay less.
  2. Their prices are slightly higher than other hosting companies. But this also means better hardware, better network and server performance, and better support, so it’s all worth it, if you think about it.
  3. Customer support is not as good as some of the other hosting firms.

Click here to go to the official Apollo Hosting website

Actual Customer Feedback

The Live Chat Tech Support is awesome and the low cost and great service is why I have been their customer for over 2 years. Apollo’s web hosting needs little web knowledge for upkeep. If I can maintain a website, anyone can! Thanks Apollo!Dawna Avery, visualtestaments.com

I eventually tried 3 other providers before stumbling on Apollo. Email is extremely important in my business as our employees are all over the world and being up and running all the time is critical. I can not say enough good things about Apollo. They are always on call and always ready to help. Their network is one of the best. What they are doing is right on track. With a very in depth understanding of the industry and what is critical, I can truthfully say, they are doing a fantastic job. Customer service is one of the most critical areas for a company, and they know what they are doing. My business’ success depends on the website and email, and I feel that I am in good hands with Apollo.Chris Atkins, linguasmex.com

I had previously been jumping from one hosting company to another, in search of the perfect host. I have now had my two websites with Apollohosting for about 2 years, and I am perfectly happy with their services – the main reason for choosing Apollohosting was that they have [a premium email filter] which blocks 99.9% of all spam and virus suspect emails on their server, and I don’t have to deal with them. Considering that I get around 700 spam messages per email address a day, this is a big load off my back, and my computer! But I also must say that the fact that I have not noticed any downtime of my websites at all, and they run smoothly, is also very valuable. When initially setting up my accounts, the help staff were always very helpful and kind, and since then I have not had to contact them once. I am here to stay!Mimi Sidwell, jxranch.com

I am a long time Apollo Customer, Apollo Reseller, web developer and entrepreneur.

Apollo Hosting is there when you need them, late night, early morning, holidays, whenever. Apollo is there and that is nice and that’s why I’m still using them after 6 years.Jeff Miller, closingvideos.com

Click here to go to the official Apollo Hosting website

Verdict of This Review

Apollo Hosting does seem to be offering a wide array of services to cater to every need and budget, but it would have been better if they could focus on improving their pricing model, customer support, and performance of their servers in terms of speed and reliability.

Not recommended, unless maybe you are in Austin, Texas, and are looking for a local hosting provider.

Rating: 3 out of 5

Click here to go to the official Apollo Hosting website

4 Comments + Add Comment

  • I suggest you review your comment. On the last 3 tech support calls I have always encountered a non-English speaker. Try spelling the url to them 3-4 times and they cannot get it right. Their support IS overseas now.

  • I had a dozen commercial sites with Apollo for 8 years. In fact, I was their I believe 7th customer. This goes back to when Tamera and her partner obviously started the company back in 1999 (if my memory serves me correctly). In the beginning the service was excellent but went down hill over the years. Tech support took an overly long time to respond and when they did it was sub-par. Once of the servers I was on was hacked on more than one occasion – this was due to their lack of attention to security and when they moved their account to another NOC – the servers were down for over 4 days!!!! NICE JOB Apollo for great customer service. I was already in process of looking for a new hosting company form the servers being hacked so the down time really made me angry and NO they did not refund money to me for the downtime.. Nice job Apollo Hosting!!! Great Customer Service..

    It took them almost a month to respond to my company pulling all my accounts and when I received a call from the operations director Don – he asked my why I canceled all my accounts. I told him about the technical support was slow and sub-par and hacked servers was a final nail in the coffin not to mention that the NOC change.. How can a business that is run like this still be in business? Anyway, Dons reply was that the servers are older and that I should upgrade to newer servers – right after all I went though they want more $$$ NO THANKS Don (Apollo Hosting). By the way, Don only called because I send Tamera an email letting her know that I was unhappy with the service and that I would be pulling my accounts because of all the crap.

    I can’t speak about them outsourcing to another country but I do attest my personal experience and will NOT EVER recommend them. So, if you want to take a chance with your clients and mess with your income then go with Apollo and trust this website BUT think about this; what if you are one of the percentage in the “Hate/Pages Ratio”? How would you feel if it was messing with a large client like mine who spends $350,000 annually with me.. I guess “Hate/Pages Ratio” for only 0.00003 really is not that bad.. Never mind my personal experience and listen to the genus who came up with this sites rational of looking at numbers. Good Luck and “I told you so” if you go with Apollo Hosting…

  • I am totally agree with your oppinion.this blog post is very encouraging to people who want to know these topics.

  • Apollo Hosting was sold in August or September of 2009. Between 2005 and 2009 their support was in house most of the time, but weekends and after hours support was often outsourced

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