Comments on: 1&1 Internet Inc. – Consumer complaints and comments, facts, and company profile http://www.hostorian.com/1and1-internet-inc/ Hostorian (n): A person who is an authority on hosts and who studies them and writes about them Fri, 16 Jul 2010 09:01:36 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Ronald http://www.hostorian.com/1and1-internet-inc/comment-page-1/#comment-2297 Ronald Thu, 15 Jul 2010 18:21:56 +0000 http://www.hostorian.com/?p=12#comment-2297 After many phone calls and emails, your company has decided not to take the moral, ethical and professional conduct necessary to comply with the Fair Trade Commission and Consumer Affairs strict laws concerning, "consumer deception and unfair fair practices!" I have already contacted the Pa. Attorney General's Office and Consumer Affairs, plus the BBB and including State Senators and House Members in protest of your unfair and deceptive practices. If you go to http://www.ripoffreport.com I was not surprised to find hundreds of complaints about your company concerning mostly cancellation practices and billing procedures. I am now pursuing the possibility of a "Class Action Suit" against your company. I want your NCO Collection Agency to stop harassing me each day for a bill that I should not be billed for. It appears to me...after almost 6 months since my original cancellation...that someone has made the wrong decision to collect money illegally by charging accounts wrongfully. Please contact me asap to remedy this situation. Ronald Gross Facts: Cancelled many months ago, although 1and1 disputes. Facts: Did not hear from them for many months although they state they contacted me. Facts: Now getting daily harassing collection calls from NCO. Facts: Even after my complaints they again tried to bill me this morning. Facts: Their website has no obvious cancellation button? Why? Facts: Told to go to FAQ to Cancel. Did that..guess what..still no obvious cancellation button. Facts: Finally got email with link to another site to cancel. What? Another site???? Facts: Went to that site to cancel and it stated my account was locked and still could not cancel. Facts: Ridiculous and the owner of 1and1.com needs to explain this to the many people who have filed a complaint, and hopefully to a judge who will oversee the potential Class Action Suit. REMOVE MY FILE FROM NCO COLLECTIONS WITHOUT ANY HARM TO MY CREDIT IMMEDIATELY!!! After many phone calls and emails, your company has decided not to take the moral, ethical and professional conduct necessary to comply with the Fair Trade Commission and Consumer Affairs strict laws concerning, “consumer deception and unfair fair practices!”

I have already contacted the Pa. Attorney General’s Office and Consumer Affairs, plus the BBB and including State Senators and House Members in protest of your unfair and deceptive practices.

If you go to http://www.ripoffreport.com I was not surprised to find hundreds of complaints about your company concerning mostly cancellation practices and billing procedures.

I am now pursuing the possibility of a “Class Action Suit” against your company.

I want your NCO Collection Agency to stop harassing me each day for a bill that I should not be billed for.

It appears to me…after almost 6 months since my original cancellation…that someone has made the wrong decision to collect money illegally by charging accounts wrongfully.

Please contact me asap to remedy this situation.

Ronald Gross

Facts: Cancelled many months ago, although 1and1 disputes.
Facts: Did not hear from them for many months although they state they contacted me.
Facts: Now getting daily harassing collection calls from NCO.
Facts: Even after my complaints they again tried to bill me this morning.
Facts: Their website has no obvious cancellation button? Why?
Facts: Told to go to FAQ to Cancel. Did that..guess what..still no obvious cancellation button.
Facts: Finally got email with link to another site to cancel. What? Another site????
Facts: Went to that site to cancel and it stated my account was locked and still could not cancel.
Facts: Ridiculous and the owner of 1and1.com needs to explain this to the many people who have filed a complaint, and hopefully to a judge who will oversee the potential Class Action Suit.

REMOVE MY FILE FROM NCO COLLECTIONS WITHOUT ANY HARM TO MY CREDIT IMMEDIATELY!!!

]]> By: Lee Turner http://www.hostorian.com/1and1-internet-inc/comment-page-1/#comment-1145 Lee Turner Wed, 09 Jun 2010 15:29:17 +0000 http://www.hostorian.com/?p=12#comment-1145 Their service is terrible. They publish my personal information on a domain that I don’t own nor did I give them my information. They copied my personal information from my website and paste it into another customer domain name and I ask them to remove it and they said they couldn’t and I need to fax my complaint to their legal department. They have my contents on someone else domain and that customer called me and ask how did my information get on their website. I have no clue what type of business they are running. Their service is terrible. They publish my personal information on a domain that I don’t own nor did I give them my information. They copied my personal information from my website and paste it into another customer domain name and I ask them to remove it and they said they couldn’t and I need to fax my complaint to their legal department.

They have my contents on someone else domain and that customer called me and ask how did my information get on their website. I have no clue what type of business they are running.

]]> By: Gareth http://www.hostorian.com/1and1-internet-inc/comment-page-1/#comment-619 Gareth Fri, 23 Apr 2010 10:40:35 +0000 http://www.hostorian.com/?p=12#comment-619 Hi I have had a similar problem. An ex business partner bought a web address from them but it was never used. Our parntership since finished and the bank account closed. I then recieved a bill out of the blue for the renewal of the web address even though it had never been used. I contacted 1and1 and explained this to them but because it was not me who initially placed the order I did not have the relevent password to cancel the renewal. I was requested to put it in writing again to cancel the account and provide them with a copy of my passport as ID. I did this and still they did not cancel the bill, I am now getting letters/emails from debt collectors. All for the massive amount of £7. I am not going to pay it out of prinicpal but it still is very annoying. Hi
I have had a similar problem. An ex business partner bought a web address from them but it was never used. Our parntership since finished and the bank account closed. I then recieved a bill out of the blue for the renewal of the web address even though it had never been used. I contacted 1and1 and explained this to them but because it was not me who initially placed the order I did not have the relevent password to cancel the renewal.
I was requested to put it in writing again to cancel the account and provide them with a copy of my passport as ID. I did this and still they did not cancel the bill, I am now getting letters/emails from debt collectors. All for the massive amount of £7. I am not going to pay it out of prinicpal but it still is very annoying.

]]> By: Herschel http://www.hostorian.com/1and1-internet-inc/comment-page-1/#comment-402 Herschel Wed, 24 Mar 2010 01:36:46 +0000 http://www.hostorian.com/?p=12#comment-402 Many of us have had issues with 1&1 Internet. It’s time we got together to do something about it. They usually get away with the small charges because most people pay to make it go away (and 1&1 is extremely persisent over a couple dollars). I’ve started a facebook group to start gathering people together to share stories and tactics to resolve any alleged wrongdoings: http://www.facebook.com/group.php?gid=104649439567617 Many of us have had issues with 1&1 Internet. It’s time we got together to do something about it. They usually get away with the small charges because most people pay to make it go away (and 1&1 is extremely persisent over a couple dollars).

I’ve started a facebook group to start gathering people together to share stories and tactics to resolve any alleged wrongdoings:
http://www.facebook.com/group.php?gid=104649439567617

]]> By: Patrick J Papnick http://www.hostorian.com/1and1-internet-inc/comment-page-1/#comment-3 Patrick J Papnick Fri, 02 Jan 2009 19:48:09 +0000 http://www.hostorian.com/?p=12#comment-3 My web site has been down since the day before Thanksgiving, now over 1 month repeated phone calls and emails to billing, vcustomer support have done no good. The billed my account 8 months after I ncancelled services and now refuse to point name servers to my current web hosting company and I continue to lose business every day. If you want my advice RUN go to ANY web hosting company other than 1and1.com My web site has been down since the day before Thanksgiving, now over 1 month repeated phone calls and emails to billing, vcustomer support have done no good. The billed my account 8 months after I ncancelled services and now refuse to point name servers to my current web hosting company and I continue to lose business every day. If you want my advice RUN go to ANY web hosting company other than 1and1.com

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