Comments on: 1&1 Internet Inc. – Consumer complaints and comments, facts, and company profile

By: 1 & 1 INTERNET INC

1 & 1 INTERNET INC — Fri, 09 Dec 2011 18:16:34 +0000

1AND1.COM This is a fraudulent company and unformed. Not accredited by BBB (Better Business Bureau). Keep and not to delete your personal information and credit card. Billing is days after order with higher values than those agreed. Your domain can go in redemption period and finally you can lose your domains.

By: Just Shirley

Just Shirley — Fri, 21 Oct 2011 21:09:42 +0000

BEWARE of 1&1

When I was first miss-billed I tried to transfer my domains. IMPOSSIBLE because 1&1 will not release any of them; not even the one’s not in the contract.

The second time, I was advised trough an email to change my package. Impossible as well.

I was just hung up on … because billing said, “I am ending this call because I’ve warned you not to interrupt me again!” Click. OMG I’m laughing and crying at the same time!

I’ve never been credited for my affiliate work either.

Finally, seems my customer’s domains and my customer’s webmail are being held hostage because my account has been locked for several weeks now. Apparently, there seems to be no resolve other than pay for billing that I do not owe.

By: unhappy in CALI

unhappy in CALI — Mon, 10 Oct 2011 20:31:42 +0000

I’ve been contacted by 1&1 about an account that I don’t even have with 1&1…. How do you deal with that, they say that my credit card has failed to authorize for some reason…. Which is no big suprise to
me since I never had an account with them…..so why would my credit card company authorize any charges….. they said that they will send it to a collection agency If I don’t care of the matter ASAP. And like somone stated before 1&1 never contacted me until now

By: Stuart Mckenzie

Stuart Mckenzie — Mon, 05 Sep 2011 17:50:15 +0000

1and 1 allowed my 11year old son to run up 15000 pounds worth of domain registration, they emptied my credit card then proceeded to registrar the rest 15k worth on credit setting up hundreds of direct debt accounts, at no time did they think this was not normal practice. They don’t believe that my son could have done this have locked down all domains, now i am being taken to a court of their choice, they have ruined my life i will need to go down the route of bankruptcy, i don’t think i will get a fair hearing due to insufficient funds to produce my witnesses in their favorable jurisdiction . They really are corporate gangsters.

By: john hall

john hall — Tue, 21 Jun 2011 17:29:09 +0000

I have reported your business practices to the BBB. We cancelled your service at the beginning of this year 2011 . Then you send my billing info to NCO without notifying us . BBB will be in touch , At no time did you send any hard copy to me .
I will never do business with you again. I sent a payment of the alleged sue amount and today you send me another bill via NCO. I passed this to my attorney. If you send me one more piece of paper other than the receipt I will seek legal action.
Accnt 3D901Q
You need some ethics

By: Mark

Mark — Thu, 07 Apr 2011 10:25:36 +0000

1and1 must be stopped! How come they are allowed to run a company like this! I am in the same situation, I have had a hosting account with them for many years and now moved to heart, but for almost 6 months i have been trying to cancel my account! Firstly they did not give the correct information within the cancellation process so domains were not being transferred! then I have tried so many times to cancel with no luck its says it will be canceled but never is!

i have spoke to so many people and sent emails but the all just give me to same info just go through the cancellation process and at that time it says it will cancel but it never does! can i speak to a manger noooooo email to complaints@1and1.co.uk yeah you know any company that asks you to send complaints via email there is trouble! they will not give any compensation! they will not give any refund of any kind even if it is there error!

The worst part is………my account is still open! I just do not know what to do, I have even sent a letter to them! and nothing so these guys are stealing my money and somehow they are getting away with it. I have contacted consumer direct…….what a waste of time, there answer was not sure really, send them a letter…..”thanks for that!”

The world has gone made why and how are these companies getting away with this?

By: Maureen Frost

Maureen Frost — Thu, 03 Feb 2011 18:27:39 +0000

Hello, I have just finished a terrible conversation with Nora in billing and David her supervisor who told me my claim is like”Straw Man that won’t stand a chance!”.
I phoned them last year to cancel followed their instructions and sent an e-mail telling them of cancellation for my account. They acknowledged my e-mail then saying to phone them.
My first call today they told me unless I had proof using recorded telephone conversations, having my telephone bill showing calls were made to them is not proof of phoning in to cancel, I could have just been calling in for general questions or to say Hello. Is it even legal to record telephone conversations, does anyone other than governments or big business do tape recorded quality control. Very interesting that they can’t find records of me phoning in, but the proof is up to the customer that they should have taped the “ALLEGED” conversations. After them first saying they had no proof that I had attempted to cancel my account, they later said that yes, I had e-mailed them that I had canceled my account, but that proves NOTHING!

By: Matt

Matt — Sun, 09 Jan 2011 16:40:44 +0000

In reply to “anonymous 1″ …

If you work for 1and1 (sounds like you might) I can understand why you are ashamed (even scared) to reveal your ID. 1and1 SPECIALISE in snatching extra dollars wherever they can … and in particular from departing customers.

By: Bradb

Bradb — Thu, 26 Aug 2010 08:49:58 +0000

I am having the same problem as Ronald and filed a complaint with the BBB. Hopefully, enough people will file a complaint against them that they will be investigated for unfair business practices — which they clearly are (try transferring a domain from them). If they decide not to drop the collection agency claim and after I hear back from the BBB — I will drive to their jurisdiction and file a small claim and take them to court.

By: anonymous 1

anonymous 1 — Wed, 25 Aug 2010 19:28:18 +0000

First of all, 1&1′s webhosting packages offer 1-5 FREE domains, not total domains.

If you have any idea how to use a control panel, you should be able to find how to turn off auto-renewal.

Also, webhosts don’t take your information and publish it on Whois. You probably have someone out there who doesn’t like you that put that up. Either that, or that big radial button that says “register privately” didn’t catch your attention.

By: Outdoor Car Covers

Outdoor Car Covers — Fri, 06 Aug 2010 05:57:43 +0000

Super-Duper web site! I’m loving it!! Will come back once again – getting you feeds also, Thanks.

By: Ronald

Ronald — Thu, 15 Jul 2010 18:21:56 +0000

After many phone calls and emails, your company has decided not to take the moral, ethical and professional conduct necessary to comply with the Fair Trade Commission and Consumer Affairs strict laws concerning, “consumer deception and unfair fair practices!”

I have already contacted the Pa. Attorney General’s Office and Consumer Affairs, plus the BBB and including State Senators and House Members in protest of your unfair and deceptive practices.

If you go to http://www.ripoffreport.com I was not surprised to find hundreds of complaints about your company concerning mostly cancellation practices and billing procedures.

I am now pursuing the possibility of a “Class Action Suit” against your company.

I want your NCO Collection Agency to stop harassing me each day for a bill that I should not be billed for.

It appears to me…after almost 6 months since my original cancellation…that someone has made the wrong decision to collect money illegally by charging accounts wrongfully.

Please contact me asap to remedy this situation.

Ronald Gross

Facts: Cancelled many months ago, although 1and1 disputes.
Facts: Did not hear from them for many months although they state they contacted me.
Facts: Now getting daily harassing collection calls from NCO.
Facts: Even after my complaints they again tried to bill me this morning.
Facts: Their website has no obvious cancellation button? Why?
Facts: Told to go to FAQ to Cancel. Did that..guess what..still no obvious cancellation button.
Facts: Finally got email with link to another site to cancel. What? Another site????
Facts: Went to that site to cancel and it stated my account was locked and still could not cancel.
Facts: Ridiculous and the owner of 1and1.com needs to explain this to the many people who have filed a complaint, and hopefully to a judge who will oversee the potential Class Action Suit.

REMOVE MY FILE FROM NCO COLLECTIONS WITHOUT ANY HARM TO MY CREDIT IMMEDIATELY!!!

By: Lee Turner

Lee Turner — Wed, 09 Jun 2010 15:29:17 +0000

Their service is terrible. They publish my personal information on a domain that I don’t own nor did I give them my information. They copied my personal information from my website and paste it into another customer domain name and I ask them to remove it and they said they couldn’t and I need to fax my complaint to their legal department.

They have my contents on someone else domain and that customer called me and ask how did my information get on their website. I have no clue what type of business they are running.

By: Gareth

Gareth — Fri, 23 Apr 2010 10:40:35 +0000

Hi
I have had a similar problem. An ex business partner bought a web address from them but it was never used. Our parntership since finished and the bank account closed. I then recieved a bill out of the blue for the renewal of the web address even though it had never been used. I contacted 1and1 and explained this to them but because it was not me who initially placed the order I did not have the relevent password to cancel the renewal.
I was requested to put it in writing again to cancel the account and provide them with a copy of my passport as ID. I did this and still they did not cancel the bill, I am now getting letters/emails from debt collectors. All for the massive amount of £7. I am not going to pay it out of prinicpal but it still is very annoying.

By: Herschel

Herschel — Wed, 24 Mar 2010 01:36:46 +0000

Many of us have had issues with 1&1 Internet. It’s time we got together to do something about it. They usually get away with the small charges because most people pay to make it go away (and 1&1 is extremely persisent over a couple dollars).

I’ve started a facebook group to start gathering people together to share stories and tactics to resolve any alleged wrongdoings:
http://www.facebook.com/group.php?gid=104649439567617

By: Patrick J Papnick

Patrick J Papnick — Fri, 02 Jan 2009 19:48:09 +0000

My web site has been down since the day before Thanksgiving, now over 1 month repeated phone calls and emails to billing, vcustomer support have done no good. The billed my account 8 months after I ncancelled services and now refuse to point name servers to my current web hosting company and I continue to lose business every day. If you want my advice RUN go to ANY web hosting company other than 1and1.com

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